CSR
You have been transferred to the Customer Support Team. My name is CSR. Please allow me a few moments to review your information before we get started.
10:25:17 AM
Hello Me, my name is CSR. You have reached the Connect Student Chat Support line. Your case number for this interaction is 18874666. How may I help you today?
10:25:37 AM
Me
Hi! I’m trying to access the full text of the book on my account. When I click into the link given by my instructor from our Canvas system, I get a screen that only tells me no assignments are due, but I see no option to view the actual text of the book.
10:26:19 AM
CSR
I can definitely assist you in regards with your concern. But before that, may I please have your best call back number in case we got disconnected and your school’s name?
10:26:23 AM
Me
Some College
10:26:43 AM
XXXXXXXXXX
10:26:49 AM
CSR
Awesome! May I also have the name of the course and section of the class please?
10:27:15 AM
Me
Course Number – Course Name – Fall 2020 (2020F7B)
10:27:35 AM
CSR
Perfect! And the instructor for that class?
10:28:03 AM
Me
Instructor Name
10:28:58 AM
CSR
Awesome! Hang on for a minute, just gonna take a look on that.
10:29:20 AM
Do you happen to have the email address of your instructor?
10:30:18 AM
Me
I do not
10:30:49 AM
CSR
I see. Just to verify did you already registered to the class?
10:31:49 AM
Me
Yes. I am logged in to the course via Canvas now. I am able to access the narrated lectures via the Connect link I was given, but not the full text.
10:32:12 AM
CSR
So, to confirm, you can now access the eBook?
10:32:27 AM
Me
No…
10:33:37 AM
that is why I am chatting with you.