Me: Hi 1, 2, and 3.
I’d like to convert On-Call from going to That Ticketing System to an IMAP account so that we can use This Ticketing System. I know one of you can make this happen for us.
Thanks,
Me
1: Wait, why do you want to make this change? What’s wrong with That Ticketing System?
Me: That Ticketing System does not meet our needs. This Ticketing System does.
2: It seems like we missed an opportunity to have a discussion around enterprise standard applications.
3:
Me: I’m happy to have a discussion and answer any questions. What questions do you have?
1: I’ve disconnected On-Call from That Ticketing System. It will no longer generate tickets.
Me: That’s great. Can 2 or 3 please give us IMAP access to the account now? Again, happy to discuss questions, but last I checked, we have no “enterprise standard” preventing us from using This Ticketing System.
<a day passes>
Me: 2, 3, So, we still have no access to On-Call. I know people are emailing it and we cannot respond.
<a day passes>
Me: Hi 2, 3, 2’s Manager, 3’s Manager, Me’s Manager,
We still have no access to On-Call. See this long email thread below.
2’s Manager: Is there a ticket for this?
3: I’ll make a ticket!
Me: Here’s all the details of the request, 2’s Manager.
<a day passes>
Me: All, we still have no access as of this morning.
3: I enabled access last week, and told 2’s Manager!
Me: … Great, we can access it in Email Client, but we still have no IMAP access to the mailbox so cannot use This Ticketing System…