Client: I need administrative rights to install software.
Operator: A tech is not presently available, but I will have them call you back.
<Time passes…>
Client: You can install the software today at noon.
Tech: I will remotely connect to the system at that time. Thanks!
<Client takes installation disc out of computer and puts it on the shelf to keep it safe. Disc drive is used for nothing besides installing this stupid software.>
Tech: So… where’s this disc I’m supposed to install the program from?