Client: We are being audited by the IRS and they want backups of our accounting package from 2016 and 2017. Does our backup service include this?
Me: The el cheapo package you purchased goes back 3 whopping months. But I’ll log on to your system and see what I can find.
Me: I compiled all of the files I found into a folder and left it open on your desktop. [not shown: list of accounting backups, including name and date, spanning various months between 2016-2017]
Client: This is the file I copied to a thumb drive to give to the IRS. [attached photo taken of computer screen showing a single archive file with a date of October, 2018]